Learn more about how we communicate

Our Communication Policy at Hall Law Office, P.A.

We understand how important it is for our clients to be informed about the progress of their case and to have their questions and concerns answered in a timely manner. To do this in the most effect manner and to protect our ethical responsibility of client/attorney confidentiality, we have developed the following communication policy and kindly request that you follow these guidelines:

            1.   All case-related communication will be solely between any member of Hall Law Office, PA and the client we 
                 represent. There are strict ethical rules that limit communication to a non-client. The term “our client” means the
                 person or entity whom we represent in a legal matter, and does not include any family member or employee of our
                 client (i.e. spouse, parent, child, partner…).
           2.   We respond to client telephone messages in the order that they are received and by the urgency of the matter. The
                 response to a non-emergency call may take 2-3 business days.
          3.    We ask clients to leave a detailed message outlining the nature of their question or concern, as this helps us in 
                 prioritizing the calls and respond more efficiently. Messages that only request a return call will be deemed non-
                 priority and will be returned last. We ask that you always make an appointment if you need to meet with one of our
                 attorneys or staff members as their schedule is planned in advance.
           4   If you come without an appointment the person may be busy with another client, court or a deadline and may not be
               able to meet with you. If you cannot come to a scheduled appointment, please make sure to call and cancel or
               reschedule your appointment as soon as possible, as this may allow us to attend other clients. Also, if you are late to
               an appointment, your appointment time may have to be cut short or rescheduled, if there is another scheduled
               appointment immediately after yours.
         5.   We will send copies of all case- related documents (i.e. petitions, immigration or court decisions, receipt notices,
               appointment notices, court dates, requests for evidence, etc.), to our client unless the original document was sent to
               the client directly by the court or agency.
         6.   We will communicate with our client about their case to keep them informed at all times and we will notify them if we
               need additional documents, we have new information regarding their case (i.e. we receive a decision, notice, request
               for evidence, etc.), to recommend actions or a change in strategy, etc.
         7.   We ask our clients to gather and provide any documentation requested by our office as quickly as possible as we may
               not be able to file applications and make progress on the case without it. Please always make an appointment to bring
               documents to our office as we need to allocate time to review them to make sure they are correct and complete.
       8.    We generally communicate in writing with either a letter, email, or by text messages, as this creates a written history of
              the case, and is useful for both parties to keep track of the progress of the case. We communicate via the telephone if
              the message is of an urgent nature.
     9.     We will only send email communication to the email address provided by the client. If there is an additional email
             address or if an email changes, that information must be provided to our office.

Mailing Address

PO Box 610372
Miami, FL, 33261, US

About us

Debt Defense: Our law firm focuses on helping commercial and retail consumers with debt issues including Credit Card Defense, Bad Check Defense, Debt Settlement, Debt Collector Harassment, and Garnishment Relief. CALL US FOR YOUR FREE CONSULTATION.
Immigration Services: Whether you traveled to the United States to be with your family or advance your career, our experienced attorneys can help in achieving your goal. We are well versed in immigration and visa petition cases including individual and family-based petitions before USCIS.

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